Delta Air Lines Inc. will begin new, dedicated diversity training for all of its flight crews after at least two widely publicized incidents where passengers said they were discriminated against or treated uncivilly on its flights. What we have seen is a higher sense of emotion across the board, and that’s something that flight attendants have been aware of, and put on their checklist, said Sara Nelson, president of the Association of Flight Attendants-CWA, which represents crews at several airlines including United.
Key Takeaways:
- Delta Air Lines Inc. will begin new, dedicated diversity training for all of its flight crews after at least two widely publicized incidents where passengers said they were discriminated against or treated uncivilly on its flights.
- Chief Executive Officer Ed Bastian banned a passenger for life in November after the man was videotaped yelling in support of Donald Trump. A few weeks earlier,
- the carrier had apologized to a black doctor who volunteered to help a sick passenger and was rebuffed by a flight attendant.
“The Atlanta-based airline made the new diversity training mandatory for executives last year and will start training its 23,000 flight attendants in the second quarter.”